At StreamX, we deeply respect the intellectual property rights of creators, distributors, and content owners. A fair digital ecosystem requires cooperation and clear boundaries regarding the usage of protected material.

This page outlines exactly how copyright complaints are handled on our platform. We have established these procedures to ensure swift and appropriate responses to any allegations of copyright infringement, protecting both rights holders and our users. Read on to understand our position as a technology provider and the steps required to submit a valid copyright complaint.

We Are a Technology Provider, Not a Host

It is critical to understand the nature of our services. StreamX operates strictly as a technology and platform provider. We supply the software and infrastructure that allows users to manage their own viewing experiences.

We do not host, store, upload, or control any media content on our servers. Because we do not provide the media files, we cannot directly remove content from the internet. Our services simply process data provided by the user.

Clarification on Third-Party Content

All media content accessed through StreamX comes from external, third-party sources chosen and configured by the end user. We do not curate, monitor, or endorse the content streamed through our application.

Since we have no control over these external sources or servers, we cannot verify the licensing or copyright status of the streams our users access. The responsibility for the legality of the content lies entirely with the user and the third-party hosting providers.

How to Report Copyright Infringement

If you believe your copyrighted work is being infringed upon by a user utilizing our platform, you can submit a formal complaint. To ensure a prompt review, your report must include the following information:

• Your Contact Information: Include your full legal name, physical address, telephone number, and email address.
• Proof of Ownership: Provide evidence that you are the rightful owner of the copyrighted material, or a person authorized to act on behalf of the owner.
• Description of the Issue: Clearly identify the copyrighted work claimed to have been infringed.
• Location of Infringement: Provide the exact location or method used within our platform where the alleged infringement is occurring, with enough detail for us to locate the specific user or account involved.
• Good Faith Statement: A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• Signature: A physical or electronic signature of the copyright owner or authorized representative.

Our Review Process

Once we receive a complete and valid copyright infringement claim, our compliance team will review the request. We assess the provided information to verify the claim and identify the specific account associated with the reported activity. We take all reports seriously and act diligently to resolve disputes under applicable laws.

Actions We May Take

While we cannot remove content from third-party servers, we can take action regarding the user’s access to our technology. If we determine that a user is utilizing our platform to engage in copyright infringement, we reserve the right to take the following actions:

• Investigate the user’s account usage.
• Disable the user’s access to specific platform features.
• Suspend or permanently terminate the offending user’s account.

Warning Regarding False Claims

Please consider your claims carefully before submitting a formal report. Submitting false, misleading, or inaccurate claims of copyright infringement can result in serious consequences. If you misrepresent that material or activity is infringing, you may be held liable for damages, including costs and attorneys’ fees, incurred by us or our users.

Limitation of Responsibility

To reinforce our Terms and Conditions, StreamX is not responsible for the third-party content accessed via our software. We cannot control external streams, nor can we police the internet. Our role is strictly limited to providing the technological framework. Any legal disputes regarding content hosting must be directed to the actual servers and hosting providers storing the media.

Maintaining a Fair Digital Environment

Protecting intellectual property is a shared responsibility. While our role as a technology provider limits our ability to remove hosted content, we remain committed to preventing the abuse of our platform. By enforcing this policy, we aim to support content creators while offering a secure, neutral technology for our users.

If you need to submit a complaint or have questions about our policies, please reach out to our legal team directly at our dedicated copyright email: Support@streamx.ca.